Refund Policy

Effective Date: July 16, 2026

1. Overview

Rendevu, provided by Technologies Lugos inc., is a booking platform that connects clients with independent service providers. When you pay for a booking, your payment is processed by Stripe and paid to the service provider you booked with. Refunds for bookings are issued by the service provider.

2. Requesting a Refund

To request a refund, contact your service provider directly. Each provider sets their own cancellation and refund terms for their services. Providers can issue refunds directly from their Rendevu dashboard. If you are unable to resolve a refund request with a provider, contact us at admin@rendevu.ca and we will review the situation.

3. How Refunds Are Processed

Refunds are issued to the original payment method through Stripe. Once a refund is issued, it typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer. When a full refund is issued, the Rendevu platform fee is also refunded — you receive back the full amount you paid.

4. Cancellations by the Provider

If a provider cancels a confirmed booking that you have paid for, or if a booking cannot be fulfilled because the time slot is no longer available, you are entitled to a full refund.

5. Changes to This Policy

We may update this Refund Policy from time to time. We will post any changes on this page and update the effective date above.

6. Contact

If you have any questions about this Refund Policy, please contact us at admin@rendevu.ca Technologies Lugos inc. 936 av. du Mont-Royal E Montréal (Québec) H2J 1X2 Canada