Refund Policy
Effective date: September 29, 2026
1. Overview
Rendevu, provided by Technologies Lugos inc., is a booking platform that connects clients with independent service providers. When you pay for a booking, your payment is processed by Stripe and paid to the service provider you booked with. Refunds for bookings are issued by the service provider.
2. Requesting a Refund
You can cancel a booking at any time before the appointment from your Rendevu dashboard. When you do, everything you paid online for it, including any deposit and any balance, is refunded automatically and in full; you don't need to ask. If your provider cancels a booking you paid for, you are also refunded automatically and in full (see Section 4). If you miss an appointment without cancelling, nothing is refunded automatically. Contact your provider directly; they can issue a refund from their Rendevu dashboard. Rendevu is not the merchant of record for your payment. If you are unable to resolve a refund request with your provider, you have the right to dispute the charge directly with your card issuer or bank at any time. You're also welcome to contact us at admin@rendevu.ca — we can't guarantee a particular outcome, but we'll try to assist. Nothing in this policy limits the rights you have under applicable consumer protection law.
3. How Refunds Are Processed
Refunds are issued to the original payment method through Stripe. Once a refund is issued, it typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer. When a full refund is issued, the Rendevu platform fee is also refunded — you receive back the full amount you paid.
4. Cancellations by the Provider
If a provider cancels a confirmed booking that you have paid for, or if a booking cannot be fulfilled because the time slot is no longer available, you are entitled to a full refund.
5. Changes to This Policy
We may update this Refund Policy from time to time. We will post any changes on this page and update the effective date above.
6. Contact
If you have any questions about this Refund Policy, please contact us at admin@rendevu.ca Technologies Lugos inc. 936 av. du Mont-Royal E Montréal (Québec) H2J 1X2 Canada