Privacy Policy
Effective date: October 8, 2026
1. Who is responsible for your information
Technologies Lugos inc., operating as Rendevu, decides why and how your personal information is handled. The person responsible for the protection of personal information is the Founder & Privacy Officer. admin@rendevu.ca Technologies Lugos inc. 936 av. du Mont-Royal E Montréal (Québec) H2J 1X2 Canada
2. What we collect, and why
Account information — your email address, and a display name if you give one. Needed to create your account and to identify you to the provider you book with. Location, if you offer services — your province or territory, or your country if you are outside Canada. Used to know where the providers on Rendevu are based. Booking information — the provider, service, date, time and status of each booking, plus anything you write in a booking note. Needed to deliver the booking. Payment information — handled by Stripe. We never see or store your card number. We keep a record that a payment happened, its amount, and its status. Support messages — whatever you write to us when you ask for help. Messages to a provider — if you use a provider's contact form, your name, email address and message, plus your IP address and browser details, used to block spam. Technical information — your IP address, browser and device type, collected automatically when you use the site. Needed to keep the service running and secure. Minors — for anyone under 14, a parent or guardian holds the account and provides the information needed to book on their behalf. We collect this from you directly. We do not buy personal information from anyone.
3. How we count visits
We use Cloudflare Web Analytics to count visits: the pages viewed, the sites visitors arrive from, their country, and how quickly pages load. It works without cookies or anything stored in your browser, and it keeps no identifier for you, so one visit cannot be linked to the next. It identifies no one, so there is no banner to accept or decline. We use no other analytics or advertising tool.
4. Marketing email is opt-in
We send transactional email you cannot opt out of — booking confirmations, reminders, cancellations, password resets and similar. These are necessary to deliver a booking you asked for. Marketing email is separate and optional. We only send it if you tick the marketing box, and every marketing message carries a one-click unsubscribe link. Unsubscribing never affects your bookings.
5. Who else receives your information
We use service providers to run Rendevu. Each receives only what it needs: - Supabase — database and authentication - Vercel — application hosting - Stripe — payment processing - Resend — transactional and marketing email - Zoom — video meeting links, when your provider uses Zoom - Cloudflare — bot protection on our forms, and visit counts - Sentry — error monitoring We do not sell your personal information, and we do not share it for anyone else's advertising.
6. Your information is processed outside Quebec
Most of the providers listed above operate in the United States or elsewhere outside Quebec, so your personal information is processed outside the province and is subject to the laws where it is held. Quebec law requires us to assess each such transfer and to have a written agreement in place. This work is in progress and is not complete for every provider. We would rather tell you that than imply otherwise.
7. How long we keep it
Account information and location — until you delete your account. Booking and payment records — at least six years from the end of the tax year they relate to, because Canadian tax law requires it, then deleted or de-identified. These survive account deletion. Booking notes — the note you write when booking is deleted 90 days after the appointment. Consent records — kept as proof that you consented and that any withdrawal was honoured. The IP address and browser details recorded with a consent are deleted after 24 months, or when your account is deleted. Support messages — kept while we work on your request, then twelve months. Messages to a provider — deleted after twelve months; the IP address and browser details recorded with them, after 30 days. Technical logs — up to 90 days. Error reports held by Sentry are kept 90 days; hosting logs held by Vercel are kept for a shorter period set by our plan.
8. Your rights
You can, at any time and free of charge: - See the personal information we hold about you - Correct anything inaccurate - Download your information in a structured, portable file - Withdraw consent for analytics or marketing - Delete your account - Complain to the Commission d'accès à l'information du Québec All of these are in your account settings, except the last. Write to admin@rendevu.ca if anything there does not work.
9. What deleting your account actually does
Deleting your account starts a thirty-day grace period, so an accidental or regretted deletion can be undone by logging back in. After that, your login and email address are permanently erased and your profile is destroyed. Two categories of records are retained. Booking and payment records are kept for the retention period required by tax law and are de-identified once the grace period ends. Consent records are retained as evidence that your consent, and any withdrawal of it, were handled properly. Our payment processor retains its own transaction records under its own privacy policy.
10. Security
Information is encrypted in transit and at rest. Access to the production database is restricted, and every table enforces row-level access rules so one account cannot read another's data. Payment card data never touches our systems. We do not claim to be unbreachable. If a confidentiality incident presents a risk of serious injury, we will notify the Commission d'accès à l'information and the people affected, with diligence, and record it in our incident register.
11. Changes to this policy
If we change this policy in a way that affects you, we tell you in the app the next time you are signed in, rather than quietly editing this page. The effective date above always reflects the current version.
12. Contact
Questions, requests or complaints about your personal information go to the person responsible for the protection of personal information: admin@rendevu.ca Technologies Lugos inc. 936 av. du Mont-Royal E Montréal (Québec) H2J 1X2 Canada If you are not satisfied with our answer, you may contact the Commission d'accès à l'information du Québec.